Shipping Policy:

Subscription Customers:

Delivery will be made on the 1st and 15th of every month for subscription customers.

All Other Orders:

Free Shipping for Orders $80 and Above:
Orders with a total value of $80 or more qualify for free standard shipping.
Delivery will be made within 1-3 working days from the date of order confirmation.

Shipping Fee for Orders Under $80:
Orders with a total value less than $80 will incur an $8 shipping fee.
Delivery will be made within 1-3 working days from the date of order confirmation.

Expedited Shipping (Same-Day or Specified Time-Slot Delivery):
For customers who require faster delivery, an expedited shipping option is available for $15.
Same-day delivery or delivery within a specified time-slot will be arranged based on the customer’s preference.

Return Policy:

Fresh Food Orders: Strictly No Returns
Due to the nature of fresh food products, we do not accept returns for these items.
If there are any issues with the quality or condition of the fresh food items, please contact our customer support team within 24 hours of delivery to arrange for a refund or replacement.

All Other Products:

Returns Eligibility:
Customers may request a return for all non-food products within 7 days from the date of delivery.
To be eligible for a return, the product must be unused and in its original condition, with the packaging intact.

Return Process:

Contact Customer Support:

To initiate a return, customers must contact our customer support team at 88022124.
Provide the order number and reason for the return.

Return Approval and Instructions:
Once the return request is approved, customers will receive instructions on how to proceed with the return.
Customers may be responsible for return shipping costs unless the return is due to a product defect or error on our part.

Inspection and Refund/Replacement:
Upon receiving the returned item, our team will inspect it to ensure it meets the return criteria.
If the return is approved, customers will receive a refund to their original payment method or a replacement item, depending on their preference.

Note:
We reserve the right to refuse returns that do not meet the specified criteria or are not within the designated return window.
For any further inquiries or assistance, customers can reach out to our customer support team.